Refund Policy

Refund Policy for Heart Touch Art:

At Heart Touch Art, we are committed to providing our customers with the best shopping experience possible. We understand that sometimes issues may arise with your order, and we want to make the refund process as hassle-free as possible. Please review our refund policy below:

  1. Damaged or Misprinted Products: If you receive a damaged or misprinted product, we apologize for the inconvenience. Please contact our customer service team immediately. We will initiate the refund process without any questions asked. We aim to provide an instant refund for all such cases to ensure our customers' satisfaction.

  2. Conditions for Refund:

    • The damaged or misprinted product must be returned within 3 days of delivery.
    • The product must be in its original packaging.
    • We only accept the original packaging as proof of damage or misprint.

    If the product is not returned in its original packaging, or if it has been used or damaged by the customer, we may not be able to provide a full refund.

  3. Print-on-Demand Products: Due to the custom nature of our products, we do not pre-print or inventory any stock. Each piece is printed-on-demand and made custom to order. Therefore, we are unable to accept returns or provide refunds, credits, or replacements except in the event of damage prior to the product arriving with our valued customer.

  4. Cancellation Policy: We regret to inform you that once an order has been placed, we are unable to accommodate any cancellation requests. Our streamlined and efficient order processing system does not allow for cancellations. We urge all customers to carefully review their orders before submitting them to ensure accuracy.

  5. Customer Service: If you have any concerns or questions regarding our refund policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with us is a positive one.

We apologize for any inconvenience caused and appreciate your understanding of our policies, which are in place to maintain our high standard of customer service and efficient order processing.